Related: SSI Installation of the Year: ADT Commercial Passes Physical Security Exam As a result, the security provider has fostered a culture where every employee is involved with delivering an exceptional customer experience while also protecting the lives and property of its customers. This shows up in our customer surveys and in customer referrals.”ĪTS was formed in the mold of its parent company where every element of its personnel - be they billing staff, medical staff or human resources reps - is in the business of saving lives. Our customers really appreciate that we respect their time. “We believe that our customers deserve better service by assigning tighter window appointment times.
afternoon appointment window,” says ATS President Blane Comeaux. to noon appointment window, or the 1 p.m. “Acadian prides itself on being 91% on time for our 30-minute window scheduled appointments.
Providing exceptional customer service to the company’s more than 34,000-strong client base is priority No.
With more than 175 employees, the company specializes in residential and commercial security, with smart home automation, video surveillance, video verification, access control, GPS fleet tracking and A/V services provided throughout South Louisiana. The growth of these services eventually led to the creation of three separate UL Listed security monitoring centers.ĪTS launched its retail security business in 2014 with additional service locations in Houma and Lake Charles. Based in Lafayette, La., ATS began providing personal emergency response systems ( PERS) and central station monitoring in 1991. Read about the winners and runners-up throughout the month of July by visiting the Best of the Best page.Īcadian Total Security (ATS) is a division of Acadian Ambulance Service, the largest privately owned ambulance company in the United States. It was another incredibly impressive showing for SSI’s Integrated Installation and Installer of the Year Awards.
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